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FAQ

You Asked, We Answered

Frequently asked questions

Products

Why should I use bars?


There are so many reasons why you should make the switch to solid bars. Here are our top five reasons:
1. You can ditch the bottle Its estimated 8 million tonnes (!) of plastic end up in the world’s oceans every year. A lot of this plastic are old skincare bottles. The solid bars don’t require plastic bottle packaging, so they are much better for the environment than their liquid counterparts. By purchasing a bar you will prevent 3 plastic bottles from being made.
2. The bars are very concentrated The bars are 3 times more concentrated than traditional liquid lotions, so you can use less per application and they will last longer. With absolutely no hidden, artificial or synthetic chemicals, our skincare is free from fillers and water and anything that would dilute the nutrient-rich and skin-enhancing benefits of the plant-based ingredients we use.
3. Save water Have you ever looked at the label on the back of your skincare bottle? Take a look at the ingredient list on any of your skincare products and you will see the majority of them list water as the first ingredient. Water makes up about 70 per cent of your usual lotions and creams, leaving very little room for the active, working ingredients like butters, clays, and other hero oils. Additionally, it takes water to produce the bottle. For us, it didn't make sense to pay for water in your product, produce and package it in plastic bottles, and use harsh chemicals to preserve it, when there is water in your shower already. Therefore, Bubble Bars are concentrated and use no plastic packaging. You add the water, not us.
4. Eco Friendly The overall carbon footprint is less with bars. They are more lightweight and compact than their bottled counterparts, so they require less space during transport.
5 Great for Travel Never again use the individual sized lotions at your hotel. Soild bars are great for travelling as they are: - Small and lightweight - TSA approved - Spill free




How do I use my bar?


Using your bar is easy. But for you who are a bit unsure, we have some helpful hints on how to use and store your bars. Check out how to use your bar on Bar Basics page.




Do you use preservatives in your bars?


We do not use any preservatives in our products.




Are the bars traveling friendly?


With new restrictions on traveling with liquids, bars are a great TSA friendly alternative for those who want to fly with skincare in their carry on luggage.





Shipping & Returns

What are your delivery charges and estimated delivery times?


We ship with USPS and the cost of shipping depends on the weight of the product. Shipping charges are calculated on checkout prior to your purchase. We offer free shipping for orders over $50. Shipping to Continental U.S, Hawaii, or Alaska usually takes 3-5 business days. We guarantee to ship all items within 1-3 business days of your order being placed, excluding weekends and public holidays.




Import taxes and customs?


Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.




What is your return policy?


Before you consider returning a product, we would like to provide a little bit information about the environmental impact of returns. The environmental impact of reverse shipping creates over 5 billion pounds of landfill waste annually. Our excessive ‘throw-away’ and return behaviour is a driving force behind the growing plastic epidemic, and it’s our behaviour towards plastic that needs to change. With that said, Bubble Bars is dedicated to bringing you an unparalleled shopping experience from start to finish! If you're not completely satisfied with a product for any reason, just contact us. We will do our best to find a solution. If a product you have ordered is damaged or defective, let us know in writing within 30 days of purchase. We'll gladly offer a full refund or replacement. Please quote your name and order number when contacting us, providing details of the damage. Returned products must be unused, unopened and in the same condition that you received it. Customers are responsible for return shipping - please contact us for return instructions. Once your return is received, we will send an email notifying you that we have received it and we will send you a replacement or refund, whichever you prefer. A replacement is sent free of charge.




Is your shipping materials recyclable / compostable?


We love nature and we are committed to minimizing our environmental footprint and choosing the most sustainable and eco-friendly packaging options. Paper based Packaging We use minimal and compostable packaging solutions. We have choosen to use paper packing products. Our bars are small, lightweight and fit very well in small cardboard boxes. We use paper as fillers. We believe every little action towards a more sustaibale future counts, so we use paper packing tape with a recyclable core. Compostable Packaging All our packaging is plastic free and compostable. This means all our boxes, packaging material, and labels will degrade in the compost bin. You can also recycle them, although it's more eco-friendly to compost. To try composting - bury the packaging material in your garden. It will completely disappear within a few months.





Contact Us

How can I contact Bubble Bars?


You can find all our contact details on our Contact Us page.